Order Terms

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Order Terms

China Loong Environmental Machine Co., Ltd. supplies environmental protection, waste processing, recycling, air pollution control, and water treatment machinery for international B2B customers. The following ordering guide explains our standard cooperation process. Product specifications, commercial terms, production schedules, and delivery arrangements are confirmed separately for each order.

1. Inquiry and Product Selection

To help us recommend suitable equipment, please provide as much information as possible about your application and operating conditions. Depending on the product, this may include:

These details are particularly important when selecting equipment such as dust collectors, air pollution control systems, plastic recycling lines, tire and metal shredders, scrap metal balers, composting equipment, filter presses, sewage treatment systems, and other waste treatment machinery.

2. Technical Review and Product Recommendation

Our team will review the submitted information and discuss the proposed equipment configuration with the buyer. A recommendation may cover the machine model, processing flow, main components, power requirements, capacity range, footprint, auxiliary equipment, and optional features.

Capacity and operating results depend on the characteristics of the feed material, site conditions, machine configuration, and operating method. Any technical parameters used for order confirmation will be stated in the relevant quotation, specification sheet, drawing, or sales contract.

3. Customization and Quotation

Standard equipment may be adapted to suit specific project requirements. Customization can include machine dimensions, contact materials, feeding and discharge systems, motors, electrical components, voltage, control systems, safety features, dust or odor control arrangements, line layout, surface finish, labeling, and packaging.

After the technical scope is clarified, China Loong Environmental Machine Co., Ltd. will prepare a quotation based on the selected configuration, order quantity, customization requirements, packaging method, delivery terms, and requested supporting services. Unless otherwise stated, prices apply only to the items and scope listed in the quotation.

Quotation validity, currency, applicable trade terms, taxes, duties, freight, installation services, spare parts, and documentation will be specified or confirmed according to the order details.

4. Order Confirmation

Before an order enters production, both parties should confirm the commercial and technical details in writing. The confirmation may include:

The order is considered confirmed after the relevant quotation, pro forma invoice, purchase order, sales contract, technical document, or drawing has been accepted as required and the agreed initial payment or other payment condition has been completed.

5. Payment Terms

Payment terms are determined according to the equipment type, customization level, order value, production requirements, and transaction history. The applicable payment method, currency, payment stages, and banking details will be shown in the pro forma invoice or sales contract.

Buyers should make payments only to the bank account officially stated in the confirmed commercial documents. If any request is received to change account information, please verify it directly with our authorized contact before transferring funds. Bank charges and other transaction costs will be handled according to the agreed order terms.

Production, inspection, document release, or shipment may depend on receipt of the relevant payment at the agreed stage. Payment arrangements are subject to written confirmation for each order.

6. Production and Progress Communication

Production planning begins after order confirmation and completion of the applicable payment and technical approval requirements. The production schedule depends on the machine configuration, customization, material availability, order quantity, and current manufacturing plan.

During production, we may communicate with the buyer regarding drawings, components, processing details, or other technical matters. Where practical and agreed, progress photographs, videos, or updated production information may be provided. The buyer should review requests for approval promptly to avoid unnecessary delays.

Any estimated completion or delivery date is based on the confirmed order scope and information available at that time. Changes requested after confirmation may affect the price, technical solution, and schedule.

7. Inspection and Quality Check

Before packing, equipment will be checked according to the confirmed product specifications and the inspection arrangements applicable to the order. Checks may include appearance, dimensions, assembly, electrical configuration, component verification, no-load operation, or other suitable tests, depending on the machine and project requirements.

If the buyer requires a specific test procedure, material trial, third-party inspection, remote video inspection, or additional documentation, this should be discussed before order confirmation. Related feasibility, costs, sample materials, timing, and acceptance criteria must be agreed in writing.

8. Changes and Cancellations

Requests to change the equipment configuration, quantity, design, components, packaging, documents, or delivery arrangements must be submitted in writing. China Loong Environmental Machine Co., Ltd. will review whether the requested change is technically and commercially feasible.

Approved changes may result in revised pricing, additional costs, or an adjusted production schedule. Cancellation terms depend on the order status, customized work already completed, materials purchased, and other costs incurred. Any cancellation or refund arrangement is subject to written agreement between both parties.

9. Packing and Shipping Preparation

Packaging is selected according to the equipment dimensions, weight, transport method, destination, and order requirements. Depending on the product, packing may include protective wrapping, reinforced supports, crates, pallets, or container securing measures. Oversized equipment may be shipped in assembled or disassembled form as appropriate.

Before shipment, the buyer should confirm the consignee, notify party, destination port or delivery address, tax information, contact details, and any special documentation requirements. Additional packing, labeling, fumigation, or destination-specific requirements should be communicated before the order is finalized.

10. Delivery and Shipping Documents

Delivery may be arranged by sea, air, rail, road, express courier, or another suitable method, depending on equipment size, urgency, destination, and the agreed trade term. Freight charges, insurance, customs clearance, import duties, local taxes, terminal charges, and destination expenses are handled according to the confirmed shipping terms.

Available shipping documents may include a commercial invoice, packing list, bill of lading or other transport document, and additional documents agreed for the order. The buyer is responsible for confirming local import rules, electrical regulations, environmental standards, permits, and customs requirements before placing the order.

Transit times are estimates provided by logistics companies and may be affected by vessel schedules, customs procedures, port congestion, weather, regulatory checks, or other circumstances outside the manufacturer’s direct control.

11. Receipt and Installation

Upon delivery, the buyer should inspect the external packaging, container condition, quantity, and visible condition of the goods before signing the carrier’s receipt. Any visible damage, shortage, or packaging issue should be recorded with the carrier and supported by clear photographs or videos.

Installation requirements vary by equipment. The buyer should prepare the foundation, utilities, lifting equipment, operators, feed materials, and site access according to the confirmed drawings or instructions. Installation guidance, commissioning assistance, or other technical services may be discussed separately and are subject to the agreed service scope.

12. After-Sales Communication

For after-sales inquiries, please provide the order or invoice number, machine model, nameplate information, operating conditions, and a clear description of the issue. Photographs, videos, alarm messages, electrical readings, and maintenance records can help our team assess the situation more efficiently.

Support may include operating guidance, troubleshooting assistance, maintenance recommendations, spare-part identification, and consultation regarding replacement components. The applicable support scope, parts supply, service costs, and response arrangement depend on the confirmed order documents and the nature of the request.

13. Buyer Information and Responsibilities

The accuracy of a technical recommendation depends on the information provided by the buyer. The buyer should disclose relevant material characteristics, hazardous substances, operating conditions, required standards, and site limitations before order confirmation. Changes in raw materials or operating conditions may affect machine performance and may require technical adjustments.

The buyer is also responsible for safe installation and operation, trained personnel, routine maintenance, suitable utilities, local compliance, and the use of equipment in accordance with the supplied instructions and agreed application.

14. Written Agreement and Order-Specific Terms

These Order Terms provide a general guide for international purchases. The final specifications, scope of supply, pricing, payment terms, production schedule, inspection requirements, packing, delivery conditions, and after-sales arrangements are governed by the documents confirmed for the individual order.

If an order document contains terms that differ from this general guide, the mutually accepted order-specific document will apply. Buyers are encouraged to review all technical and commercial details carefully and request clarification before confirming an order with China Loong Environmental Machine Co., Ltd.

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